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Q.
Why are the postage costs higher than I am used to?
Q. Is KSI making
money on postage?
Q. What are my
main postage options?
Q. How long
will my order take to arrive?
Q. Which method
costs more to ship?
Q. Is
there a tracking number for my order?
Q. What
happens if my order doesn't arrive?
Q. If I want my order fast and guaranteed to arrive, which
option should I choose?
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Q.
Why are the postage costs higher than I am used to?
We are shipping all our products
from Australia. Most of the purchases you would make, say if you
were living in America, would be from an American supplier
shipping from within America. We have arranged great rates
with all our shipping suppliers, due to the size and age of our
account. Some don't believe us and seek to get better quotes.
Good luck. We have seen some of the biggest companies in this
industry in America come back to us and say 'Looks like we can't
beat your shipping rates', even though they had bigger accounts
with their US shipping suppliers.
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Q. Is KSI making
money on postage?
No. We seek to charge our
clients what it costs us to ship. Sometimes we lose a bit,
sometimes we gain a bit. It is not our goal to make a mark-up on
postage.
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Q. What are my
main postage options?
We have two main postage
options - Fed Ex or Air Mail. Unlike shipping domestically
within the US, shipping internationally from Australia has less
options.
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Q. How long
will my order take to arrive?
That depends on which option
you selected and where you live. For example, if you live on the
West Coast of the US, and selected Air Mail, you can expect it
to arrive in 10-14 working days (2-3 wks). Anything faster is a
bonus. If you live on the North-East Coast of the US, you should
allow 15-20 working days (3-4 wks). Again, anything faster is a
bonus.
Now if you order Fed Ex, no
matter where you are in the world, you should have your order
within 2-4 workings days from when we ship it.
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Q. Which method
costs more to ship?
Fed Ex of course. But if you
have an urgent situation or you don't want to risk it, we
recommend this service for obvious reasons.
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Q. Is there
a tracking number for my order?
Only if you ship by Fed Ex.
Air Mail does not offer any tracking system.
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Q. What
happens if my order doesn't arrive?
If you don't receive your item
within the time frame outlined let us know and we will monitor
the situation. If it doesn't get to you, it should make it's way
back to us, unless it has been lost and stolen in the mail (and
the likelihood of that is dependant on the county you live in).
If you ordered accurately, appropriately and correctly we will
replace your items at our expense, but will probably seek you to
upgrade the shipping option if you didn't use Fed Ex, and may
require a different, more secure address.
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Q. If I want my order fast and guaranteed to arrive, which
option should I choose?
Select Fed Ex as your shipping
method!
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Just like to say thank you for the quick shipping on my
item never in a million years did I expect it to reach
me in 7 days from Oz, I will definitely buy again from
you! The book rocks!--David
Thanks for your additional assistance; the customer service
at KSI is excellent. I have ordered the Get Buffed series 1-3
and will proceed with the program for the next nine months.
Upon completion, I will consider KSI level one. Thanks again!--James
Coach King, first of all
thank you very much for taking the time to respond to my e-mail.
You are a world famous strength and conditioning coach that
lives half a world away and yet you found the time to answer my
question. This shows me your commitment to helping people and
you've got a follower for life in me now. I'm not overly versed
in your writings. I have read "The Book of Muscle" and enjoyed
it!--Tim
I
wanted to send you a quick note to tell you that, on Monday, I
received the books that I ordered, and as I expected the content
is exceptional. I enjoy learning all I can about training, and
KSI seems to have the best information available! I complement
you on your customer service. You have been very gracious and
helpful on the phone, and my orders have been more than timely
in their arrival. It appears that KSI's customer service is
every bit as exceptional as its educational material (which is
some of the best I've seen). This is the hallmark of a truly
exceptional company.--Nathan
Yoopie!! I just received my package ... everything is in
order... I can't wait to start reading it! Thank you! :)
--Ivan
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